Work Experience

• IT Director for Value Engineering & Energy / July 1st , 2019 to till present

  Ensure that Strategic Information Systems Plan is aligned with the Business Strategy. Develop the IT/IS strategy, operations, maintenance, policies, and procedures that are adequate to achieve the business objectives and maintain a sustainable competitive advantage. Product management and Digital Marketing Strategy that will focus on identifying the best marketing channel that generates more profits, for example, Social Media, Mail Shots, etc.… and within the budget. Search Engines optimization is based on customer experience and best practices that will increase the customers involving and leverage market awareness. Identify Key Performance Indicators (KPIs) for the marketing campaign that represents the metrics on business impact.

• IT Central Management Consultant for Ministry of Finance State of Kuwait from Jan 4th , 2016 to July 4th, 2019.

  Achieve MoF’s organizational goal through identify Ministry of Finance (MoF) Business strategy, process, and objectives. Stakeholder management for more than 50 Governmental entities. Hold Meetings with top management, stakeholders, end-user to understand and identify their needs. IT Governance for IS/IT Infrastructure, and operations. Use automated programs to identify major problems that cause bottlenecks and may degrade systems performance. Business Intelligence (BI) reports based on top management requirements that presents IT Infrastructure Performance. Consulting with users and technicians to provide a comprehensive assessment and recommendations of the system requirements and report to managers.

• IT Business Continuity & DR Coordinator/ IBM Tivoli Specialist at Kuwait Airways Co., State of Kuwait from July 13th , 2008 to Dec 31st , 2012

  Designing Solutions based on customers’ requirements and prepare technical proposals. Analyze customers’ environment through capacity planning, performance analysis, problems analysis, and escalate to appropriate Levels with recommended solutions. Preparing the statement of work and scope of work documentation. Maintain the customer relationship and ensure systems developed and delivered properly as per end-user requirements. Writing the Business Continuity plan and manuals in terms of (High Availability, Continuous operations, and Disaster Recovery). Coordinate the Business Continuity plan with BC team members and staff and conduct training sessions. Disaster recovery plan test for the organization’s functional areas. Ensure the recovery and restoration procedures accuracy for the business processes. Maintain the key persons internal/external contacts and test the DR facilities’ equipment. Identify the critical business processes, perform risk assessments, and its impact.

• Senior Systems Administrator at IT Valley, IBM Business Partner, Egypt, from Nov 15th, 2006 to July 07th , 2008

  Information gathering for clients’ environment. Design small, medium and high-End IT/IS solutions for clients. Leading the team members to solve customers’ problems and report to the IT operations manager. Implementing new technologies and deployment of IS/IT solutions on heterogenous systems and Platforms. Business Continuity plans, High Availability, Continuous operations, and Disaster Recovery. Administer, monitor, and backup data for the company’s IT environment. Installation, configuration, and maintenance of Firewalls, proxy, Mail, FTP, and web servers, Active Directory, DNS, DHCP, and NFS. Testing, monitoring, and reporting systems components performance issues. Preparing technical monthly/weekly/daily reports and technical statistics. Write systems documentation and handover information regarding software updates and hardware/software troubleshooting. Coordinate with Internet Service Providers to maintain the company Internet Connections. Administer the development, pre-production, production and testing tiers. Implement software testing on the pilot environment. Supervision and training of employees in use of software applications. Maintain the IT infrastructure heterogeneous systems, programming language, and databases. Implement Security Policies for operating systems and network. Implementation of intrusion detection systems, operating Systems updates, Risk Analysis and Network Traffic monitoring.